Privacy policy

 

Last updated: October 2026

1. Who we are

This website is operated by Feather Paws ("we", "us", "our"). This policy explains what personal information we collect when you visit our website or buy from us, how we use it, and the choices you have.

2. Information we collect

Type

Examples

When

Contact details

Name, email, phone number

Checkout, contact form, newsletter sign-up

Order details

Shipping and billing address, items bought, order history

Checkout

Payment details

Handled by Shopify and its payment processors; we do not see or store full card numbers

Checkout

Device and usage data

IP address, browser, pages viewed, referring site

Automatically, through cookies

Communications

Messages you send us, reviews, photos you share

When you contact or tag us

3. How we use your information

  • Process, ship and support your orders
  • Answer your questions and requests
  • Send order updates and, if you sign up, news and offers (you can unsubscribe any time)
  • Improve the site and understand how visitors use it
  • Prevent fraud and meet legal obligations

4. Cookies

We and Shopify use cookies to run the store, remember your cart and understand site traffic. You can manage cookies in your browser settings; turning them off may affect how the store works.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help run the store, such as:

  • Shopify (store hosting and checkout)
  • Payment processors
  • Shipping carriers
  • Email and marketing tools, if you subscribe
  • Analytics and advertising platforms such as Google and Meta, for site traffic and ad performance

We may also share information when required by law or to protect our rights.

6. Data retention

We keep order information for as long as needed for orders, accounting and legal requirements. Newsletter details are kept until you unsubscribe.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or move your personal information, or object to how we use it. To make a request, contact us through the Contact page on our website. Residents of the EU, UK and California may have additional rights under local laws, and we will respond within the time those laws require.

8. Security

We use Shopify's secure platform and encrypted checkout to protect your information. No method of transmission online is completely secure, but we take reasonable steps to keep your data safe.

9. Children

The site is not directed at children, and we do not knowingly collect information from anyone under the age of majority.

10. International transfers

Our service providers may store or process your information in other countries. Where required, these transfers are protected by appropriate safeguards.

11. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.

12. Contact us

For any privacy questions or requests, please reach out through the Contact page on our website.